Global Banking & Finance magazine has awarded FirstBank of Nigeria, Nigeria’s top and leading financial services provider, the 2021 “Retail Banking CEO of the Year Nigeria,” “Most innovative Retail Banking App Nigeria,” and “Best CSR Bank Nigeria” awards.
The awards are in appreciation of the Bank’s indelible roles in deepening financial inclusion in the country, expanding the digital banking eco-system, and touching people in its host communities using technology to make learning available to people of all ages, among other things.
The Global Banking and Finance Awards honor the global financial community’s innovation, achievement, strategy, progressive, and inspirational improvements. The awards were developed to honor businesses of all sizes that are leaders in their fields of competence and competence in the financial sector.
FirstBank’s powerful retail banking framework has been at the forefront of bridging the financial exclusion gap, thereby empowering Nigerians to carry out their financial and business-driven activities in contributing to national growth and development, with over 750 branches and 100,000 Firstmonie Agent banking network scattered across the country.
In addition, the Bank’s industry-leading banking application, Firstmobile, is configured with current banking functionalities that are routinely maintained and developed with self-service capabilities to ease customers’ navigation capability and competency in carrying out their respective transactions with no problems.
Customers can use the smart banking app’s card protection service to enable and disable cards on channels, turn off accounts, and set up second-factor authentication and device registration.
Customers who have upgraded to FirstMobile can request a new debit card or replace one that has been lost or damaged remotely.
FirstBank has been cooperating and supporting numerous sustainable initiatives for the sustained prosperity of its host communities and the nation at large for over 127 years, overcoming hurdles and staying a major role in Nigeria’s financial services scene.
The bank cooperated with several state governments through the private sector-led Coalition Against COVID-19 (CACOVID) intervention to increase the readiness and efficiency of health care professionals and other compatriots at the vanguard of battling the epidemic, as a responsible business organization committed to assisting all of its stakeholders in the most sustainable manner possible.
At the height of the epidemic, the Bank formed a formidable cooperation with the Lagos State government, Robert & John, IBM, and Curious Learning, among others, to promote e-learning for schoolchildren who were affected by lockdown. Thousands of people, of all ages, continue to benefit from the project.
In response to the accolades, Dr. Adesola Adeduntan, CEO of FirstBank, commented
“We are honored to receive these awards, which acknowledge the investments we have made in reinforcing our electronic platforms for our customers, expanding financial inclusion through agent banking, and empowering our communities in the educational world, particularly by bridging the digital gap through our e-learning project during the last years.”
These awards are dedicated to all of our customers, whose confidence in us as their first choice bank for servicing their commercial and financial needs has been vital to our 127-year success. As we contribute to the growth and development of our host communities, we remain committed to putting You, our customers, first,” he added.